The BOS Sales Programs stimulate and enhance the sales skills of your sales people and commercial staff when doing transactional selling. The customer knows exactly what he wants: a competitive price, fast delivery and excellent service. The seller or sales representative can really make a difference by making sure that the buying process runs smoothly, correctly and efficiently from start to finish.
Everything revolves around the perceptions and (unconscious) needs of the customer. Whatever is relevant in that area, determines the solution a (good) sales person is offering. This effectively means delving into the issues and working processes of the customer, recognizing new developments, anticipating and developing into an all-round conversation partner and advisor.
Good leaders inspire. They are credible, connect with other people and bring out the best in themselves and others. By doing so they lay the foundation for personal and business success. This asks for personal growth in competences and character development. The Leadership Programs from BOS stimulate managers to become leaders that can take their organization to the next level.
Commercial customer contact is increasingly taking place via email. BOS considers correctly written communication to be a natural part of a professional customer approach. But it is a fact that ‘language’ is not a standard competence. The BOS Customer-oriented Writing workshop provides participants with tips and practical tools to improve straight away. The method has proven to be very effective. Spelling, active writing, commercial writing and conscious emailing.
Storytelling, a good story, influences the unconscious part of our brain; the part that controls our behaviour and makes (sales) decisions. BOS Storytelling Program participants learn to bring to life the story of their brand, organization or product. How to build a good story and what ingredients it should contain. A good story influences the unconscious part of our brain; the part that controls our behaviour and makes (sales) decisions. Combine facts with attractive stories and a winning formula is being created!
Openness is an important condition to come to widely supported (action) plans. Whether it’s about strategy, policy, change processes or forms of cooperation. In the BOS Meta Plan Workshop one can literally put all cards on the table in a safe setting and anonymously. A visualized brainstorming session on the basis of written opinions, answers or ideas. That provides structure, keeps the speed going, encourages decision-making and results in a well-supported action plan.
At BOS, we believe that every customer contact offers (new) commercial opportunities. So for after-sales staff as well. Communication , service-minded attitude, planning and organization; they belong in the toolbox of every service technician. It turns them into real service experts that contribute to customer satisfaction. And therefore to lasting customer relationships!
You want all processes to do with customer service and sales to go well. Organization-wise, everything has been arranged properly. But how does it work in practice? Are your customers happy and do your employees exploit commercial opportunities? BOS Mystery Shopping provides you with a clear picture of your company’s service levels and customer focus. Enabling continuous improvements.
In your sales organization, area managers and other team leaders play an important role. They can commercially motivate salespeople and account managers in their sales team. To get more out of themselves and out of the sales opportunities in the market place. The ‘Coach the coach’ training from BOS provides team leaders with concrete tools for this. To work with confidence on growth.
You need top sales talent on the shop floor; motivated people who want to go for it and sell well. And managers who are able of coaching their staff. The training Retail Business Improvement sharpens business skills and helps managers to apply more guidance. The result: a higher turnover and continuity in trading-results.
Profiling your own company or organization with a modern website, LinkedIn company pages and profiles is an absolute must. The BOS training Social Selling teaches sales professionals in an interactive way about the world of Social Selling. It is a specialized training provided by a LinkedIn accredited trainer.
Knowledge about the most basic financial aspects of an organization is essential. Also for the sales team. The BOS training Finance for Non-Financials turns sales and account managers into better interlocutors who know how to interpret reports and numbers and how to provide sound advice accordingly. Building durable business relationships!
The BOS training Sales Process Management teaches your account managers to work in a more focused and results-oriented way. Managing the sales process through smart activity management leads to a continuous increase of new sales cycles. By following the sales process through structured funnel management, the commercial result will increase.
Within the BOS Academy solution, we build and implement a full certification and accreditation process for your company. This ensures you, but more importantly your end-customer that you have the right expertise. Only if all relevant employees have been trained and certified, the organization as a whole can apply for accreditation.
Having your own corporate academy is a guarantee for well educating your own employees and those of your partner channel. BOS can effectively build, implement and successfully run your corporate academy. And apart from Sales Academies, BOS also offers specialized corporate academies for service experts, retail staff and customer contact employees.