Service engineers, technicians and installers play their part in establishing the commercial success of your organization. Because if all goes well, after the closing of the sale deal, they keep the promise made by sales. And they show your customers what your company considers to be customer-oriented behavior. The BOS Service Academy ensures that your service staff recognize (new) business opportunities in their customer contacts and grab them.
After sales employees are representatives of your company card and need to have more than just technical know-how. Communication skills, a service mindset, planning and organization all belong in the toolbox of every service technician. The Service Academy trains them on all those skills.
Your own Service Academy
Together with you, BOS builds your own service academy in which the approach is specifically aimed at the perceptions of the service engineers and maintenance technicians. This means that the trainings, both in terms of the content and operational factors (the practical training moments), are in line with the work and the working hours of the technicians. The Digital Learning Environment (DLE ) offers the theory part in an easily accessible way. The content thereof is put together in close contact with your company’s experts and translated into attractive e-learning modules. This way, we build together a training house that meets all essential service processes.
Learn more about the Service Academy?
We look forward to providing you with more information about this corporate academy program. Please leave your details via the contact form or e-mail. We will be in touch with you soon. You can also call us on +31 (0) 341 498 160.